Complaint / review text:
I am a good customer from chasefreedom credit card for over many years now. Today receiving a new credit card statement notice there is a late fee charge to the account for $39.00 plus interest $2.21 because owing last month of $56.91. However, I never got the previous statement in the mail telling me I owed $56.91. I had called ChaseFreedom credit to explain about this problem not sending mail out to me yet they blame on me for not receiving it as I spoke to Mrs. Tracey around 12:45PM PST. She clearly said she wouldn’t remove the wrong late fee charge even though it is not my fault. I want to complaint of Chasefreedom fraud on late fee charge. Why would I let a $56.61 to get charge of $39 late fee with interest? That would be unreason thing to do and Chasefreedom should have taken into consideration to remove but they still refused.