Complaint / review text:
I was told as well as my husband that we will be able to get the car-loan re-modified. This was like a blessing in disguise as I had just lost my job and a re-modification would have given us some light at the end of the tunnel. This went on for approximately 2 months between January and February 2010. We were told to fax papers.
They spoke with my husband and they told me we qualified. Then when we call, another representative tells us no. There was always a conflict with what one representative will tell you versus another. We got to the point where we stop asking for a particular representative as they would say that person is not there or you would not get the same representative.in addition to that, the information that we exchanged with the representative was not even documented, so we looked like we were the ones in the wrong, yet we were able to tell them about the program and any other assistance or payment arrangements we made with them.
I currently hold a letter that states they will help me get back on track to avoid losing the car. I am still waiting for that help, except I do not have the car (repossessed). They have left several verbal messages in regards to special programs for us only to call and they say "there is nothing they can do for us". Yet, as consumers, we are told not to hide the car, not to lie and to be honest. Does this same principal apply to the lien holder or are they allowed to bully us?