Complaint / review text:
This is the third entry in the series of follow-ups regarding the attempt to close a loan deal with Amerisave. I have been provided with the contact information for the appraiser and told that Amerisave was able to contact the appraisal company this evening, the date of my original entry with Consumer Affairs, and that they have it in review and should be over soon.
I wrote a response to Ms. Asking for a clearer definition of over soon.in addition, I explained to Ms. That Mr. Had instructed me to contact the appraisal company 5 days ago to expedite matters, and indicated that Amerisave is not able to do so due to the HVCC rules. When I contacted the appraisal company, REALTrans, the representative looked up my name and property address, told me that the appraisal was in the system, told me that I was not to call but rather the broker/lender was to call, and advised me to tell Amerisave that they simply need to access the REALTrans system, enter their login information, and download the available appraisal.
I promptly called Mr. And left a voicemail message stating the outcome of my call to REALTrans and my frustration with needing to tell an Amerisave employee how to do his job. I wrote all of the above in an email to Ms. This evening. REALTrans is closed for the evening; I am not able to confirm that the appraisal is available, that the review is complete, and that Amerisave can access the appraisal until tomorrow after 9:00AM. I plan to contact them and ask them what over soon means and when Amerisave should have the completed and reviewed appraisal. Stay tuned.