Complaint / review text:
I can not believe how difficult Nelnet makes it for customers to pay off their loans early. There is almost no way to actually make a payment, or increase your payments, on your account if you are even remotely ahead on them, certainly no easy way.
I have tried calling the only phone number I can find on the website and it is an automated black hole. I have tried every prompt and there is abolsutely NO way to get a hold of a person. When I try to do a check by phone it tells me there isn't a payment due at this time and HANGS UP ON ME!!! I sent an email request stating EXACTLY what I wanted assistance with and recieved a cookie cutter response that "since there is no payment due at this time I can not make automated payments without an override" - but no override information.
The override info is what I asked for because I already figured out on my own that I can't make a payment without it.
I can not believe how difficult they make it for customers to pay off their loans early. That should be illegal!!!