Complaint / review text:
I read from your previous complaints about Turbo Tax 2008. I also recently received a letter from the IRS stating I owe $2400 because the Annuities/pension income was not added to my AGI; therefore I received too much earned income and child tax credit. I check and recheck my returns before I submit to make sure everything is correct! The income is shown on my 1040 form but apparently in the wrong box! The 1040 also reflects the federal income I paid on the pension.
Why didn't Turbo Tax catch this error before submitting the form to the IRS and why didn't the IRS catch it before they accept my return and issued me a refund! I am a single mother barely making ends meet and there is no way I can afford to pay back $2400!! Has anyone that has been affected by this been able to contact Turbo Tax regarding this matter? I plan to try to write the IRS and explain what happened and pray that they show me some compassion. I will never use Turbo Tax again! I am an honest working American and file my taxes honestly every year! There has to be a way to hold Turbo Tax responsible for the error in their software that we all trusted.