Complaint / review text:
My current mortgage is with Chase and I called them up to refinance my mortgage to lower my interest rate. They charged me $750 non-refundable on my AmEx credit card to begin the refinance process. I was told a minimum of around $3000 will be the closing cost, but when I got the good faith estimate, the state the closing cost was over $8000. I called them but the representative never returned any of my calls. So I called my credit card company and disputed the $750 payment and got my money back, simple. Chase has no intention of helping homeowners with refinancing. They are making money by charging application fee of $750 and declining the application.