Complaint / review text:
We applied for a refinancing of our home on June 16. We were prequalified immediately. An appraisal was ordered and we were charged $450.00. We initially dealt with SP who continued to tell us our loan would close. We have yet to close and it is Aug. 27. Our credit scores were 760 approx. Loan was for $335,000 against an $800,000 appraisal. We have been lied to, neglected and treated poorly. We have responded to every request for documents only to be asked again later for more documents. I would always say "do you have everything you need?" The response would be "we have everything we need".
I found Amerisave pop ads advertising "ten day closing". I am considering hiring an attorney to file charges of Deceptive Trade Practice. I feel I will find others who want to join me.