Complaint / review text:
Last February I contacted my financial adviser regarding my disbursement of the remaining financial aid and Pell grant money. I told her I was planning to move from Wyoming to Colorado to help out family. I was told I would be receiving over $ 7,000 by mid March.in the beginning of March, 2010 I called again to double check what I had been told. I was assured that the information I was given was accurate and to go ahead with my move. I used what I had in savings for the move expecting the money I was assured would be deposited into my account would be there as promised.
When the money never showed up I called again to see what the issue was. It took multiple calls and e-mails to finally get a response. I was then told that I had a new financial adviser and that the old one had been mistaken and that the money I was supposed to receive went to pay for my remaining classes. Since I graduate in October 2010 I could see where that made sense. I explained I was assured that money and now I had nothing left because I used what I had in savings for the move. I went instantly in debt about $2,400. I was assured that my remaining classes were paid for with the remainder of my Pell grant and my financial aid.
Now I am being told I owe the school for the class I am in now and the previous class because my financial aid and grant money did not cover it when I was told several times previously it had! Now I am being told my next couple of remaining classes are not covered either and was asked to reapply for more financial aid! I asked for a detailed statement detailing how much money the school has received on my behalf and where the money was spent or how it was used. I have to receive that statement! I reapplied for financial aid as well and have yet to hear the outcome of that.
I only have a few courses left to finish my degree and I am worried I may not have the financial resources to do. I was told on several occasions that all of my remaining classes had been covered with the money I was supposed to receive from the school in March, and now I am being told that is not the case but when I ask where the money went I get no response! I too would like to join a class action suit against the University Of Phoenix and I would also like to warn others not to attend this school! I am in collections for unpaid bills because of the money I was told I could count on from the school never coming in. Also now I am in debt to the school because the money I was told I would be receiving actually went to pay for my remaining classes and that turned out to be false as well. So where did the money go? I have asked and they have ignored all requests for detailed statements.