Complaint / review / scam report
Aetna
Aetna won't pay primary care physician claims

Complaint / review text:
Aetna won't pay primary care physician claims. I called Aetna and they told me I would need to pay a higher premium to see my physician, so I agreed to pay the higher premium.

They then refused to pay his claims because he is coded in their system as a specialist and I am not authorized to use him as my primary care.

They claimed to have telephoned my physician but then called another doctor with different name that I did not see and did not know. My doctor and I had talked several times about him being my primary care doctor and Aetna now claims I made it up that he was my specialist and I only imagined he was my primary care doctor.

Shame on Aetna.

Contact information:
Author: Contact with Author

Offender: Aetna

   State: Texas   City: Austin
Address: 151 Farmington Avenue
Phone: 18007567039
Site: www.aetna.com

Category: Business & Finance

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