Complaint / review text:
Aetna won't pay primary care physician claims. I called Aetna and they told me I would need to pay a higher premium to see my physician, so I agreed to pay the higher premium.
They then refused to pay his claims because he is coded in their system as a specialist and I am not authorized to use him as my primary care.
They claimed to have telephoned my physician but then called another doctor with different name that I did not see and did not know. My doctor and I had talked several times about him being my primary care doctor and Aetna now claims I made it up that he was my specialist and I only imagined he was my primary care doctor.
Shame on Aetna.