Complaint / review text:
I have had Jackson Hewitt do my taxes for me for the last 7 years. I have been a loyal customer and have directed family to them for business.in September 2010, I received a letter from the IRS stating there was a problem with my 2008 return. It seemed that a W2 had been left out. I proceeded to get my 2008 return papers that Jackson Hewitt had prepared for me and went over them. There was the W2 form that the IRS said was never filed. I contacted Jackson Hewitt and told them of the problem. They said they would look into it. After looking into this matter, they determined the lady that had prepared the tax return had the W2, she just hadn't added it to the return. Now, I have always bought the Gold Guarantee and upon looking into the file, she had also forgot to check that.
After much arguing with the Appomattox office, I was directed to the branch owner. He proceeded to inform me that although they made the mistake and admitted it, they would only pay the $22.00 in interest. They refused to make good on their mistake and also will not refund my money I paid them to do the tax return in the beginning. If I had wanted to take a chance at them being wrong, I could have done them myself for free. Now, I am out what I paid them to have them done right not wrong and the $491.00 mistake they made that I had to pay the IRS. Never again will I or anyone in my family use them again. When they admittedly made a mistake and you have to still pay, who is being held responsible? This is poor business practice at best.