Complaint / review text:
I made an online payment a day before its due date and received a confirmation number. This payment was also acknowledged by an email as well as a payment credit on my next monthly statement. I was called 10 days after due date and told the bank had rejected my payment. I immediately called my bank which had no record of any payment rejections ever on any of my accounts. I made another payment on the same Wells Fargo's web site.
The second payment was received by my bank and paid, as were all subsequent payments made before their due dates from the same checking account. The following Wells Fargo statement then deducted the first payment credit from my account and charged both a late fee and a returned check fee ($80). When I called to complain I was told there were numerous reasons for a check being rejected, but they couldn't tell why.
A Wells Fargo supervisor then walked through my online payment info and said it was because there were 10 digits listed by 6 asterisks and 4 digits, therefore I had put in the wrong number. He couldn't tell me what account number they had on record, even though my bank had already processed all previous payments with the information I initially provided. I was asked to re-inter my account number (10 digits). Wells Fargo cannot provide any proof that they even submitted the payment to the bank, nor when, nor what account numbers were rejected. I don't think I should be paying penalty fees when I made a valid and timely payment with information that continues to be valid in making monthly payments.