Complaint / review text:
On a Friday, my husband decided to refinance our home loan online without discussing the terms with me. He kept calling me at work to hurry and fax information. When I got home, I discovered that we had to pay off our home equity loan as part of the refinancing. Based on my preferences, we decided not to go through with the refinancing. I called the appraiser that night and cancelled the appraisal. I then called our credit card company and discovered that Amerisave had already started to process the $400 appraisal charge. The following Monday, my husband received an email from Steve who said, "We will cancel, but your loan was locked at your request. Please log in and review the application carefully regarding loan cancellation."