Complaint / review text:
It was impossible to get accurate information from them. Despite numerous requests for information and then complaints to "customer service, " I could not get them to answer critical questions about the mortgage process or even their rates. Having paid for an appraisal and credit report, I continued with the process prepared to back out at the closing. The closing agent (a contractor) was extremely nice and helped get me information at the last minute and I proceeded to close the loan.