Complaint / review text:
I set up an auto-pay through DFS (Dell Financial Services) in late 2008 for my account. About six months later, they double-billed me $151.00, so I called them. The representative had one of the charges reversed, and I thought everything was fine. Next time around, they double-billed me again.
I called and was told that I had set up two separate bill-pays at $151.00 each. News to me! I told them to stop one of the bill pays, which they did. They still got an extra payment, but I thought it wasn't worth fighting over. Later, I moved my banking to a credit union, and set up the auto-pay there. After a few months, due to other financial circumstances, I called and had the auto-pay cancelled. Next month, they billed me, making my account overdrawn. I called again, and told them to stop charging my account, that I would be paying by check through another account.
They said okay, so I sent a check the following month. They billed me again in my credit union account, but there was only $20 in it, so the payment did not go through. The credit union charged me $30 for ISF, and overdrew the account. I called the credit union, and they fixed it. I called DFS again, and they refused to help. I ended up having to go to my bank and do an ACH stop payment to resolve this.