Complaint / review / scam report
The company has been horrific. They will not send my mo...

Complaint / review text:
The company has been horrific. They will not send my mom her heart medication, and they said she needed special authorization. We got it. It's been six weeks battling to get the drugs sent, and still no drugs. I called two weeks ago, waited one hour to talk to a supervisor, but never got one. My mom is living on samples from her cardiologist. It's down to no pills this coming Sunday. On Thursday, she called them again desperately. They said they will send them overnight. On Friday, the wrong medicines arrived. She called them again on Friday, and they said they will send them overnight. They lied. I found out when I called on Saturday that they sent via regular mail.

The local pharmacy can't get the pills until Monday. I asked them to send them overnight again, but they refused and told me to call her doctor (on a Saturday, in a snowstorm) and have him meet me with more samples. I told them they better pray I find the meds. They said there was nothing they can do. I stated repeatedly, "Just to be clear, you are saying that despite your repeated mistakes, there is nothing you can do to get these meds to her." I warned them that she needs them to survive. Apparently, they would prefer she die and not cost them so much money. We had the same problem with her glaucoma eye drops because they were expensive. They were happy, however, to send her meds that cost $7. This is criminal! What do I do?

Contact information:
Author: Contact with Author

Offender: OptumRx

Country: USA

Category: Business & Finance


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