Complaint / review text:
I began the Loan Modification process with Litton Loan in October of 2010. I have made my mortgage payments on time; however, as these economic times become increasingly harsher I am finding it more and more difficult to make my mortgage payments. With recent hospital bills the month payments become even harder to maintain. I have provided Litton Loan Servicing with many copies of the required documentation (multiple copies of the exact forms within a month of each other). Litton continues to say my application is incomplete. I then provide new or additional information to them as requested. Another month goes by and they request the exact same paperwork I provided them the month prior. It is now the end of March, beginning of April (6 months) and still I am providing them with documentation I have already sent them many times. I am convinced they are dragging their feet so I'll give up, get frustrated, and quit the process. It takes less than a month for a new mortgage or even to buy a new house. They have a total lack of customer service. Each time I call to check on the modification, they act as if they are my customer and I should bend over backwards for them rather than vice versa. They have no concept of helping the customer. It's not like I want out of my mortgage. I am willing to pay it in full. I just need a reduced rate on month payment for the time being.