Complaint / review text:
My loan is with Wells Fargo but BAC is the one that service the loan. BAC is not will not refinance my loan I have it is not their loan so why do I have to deal with them to get refinance. Well fargo should have had this refinanced months ago I have been trying to get my house refinanced for over a year. I keep getting the run around. I send in paper work to BAC and they say they dont have it. Wells fargo know that this is their loan but they have done nothing or stepped in to help. BAC pushed my payment up to 600.00 more a month. Payments where 1353.000 before the 600.00 was added. I went into the hospital and my husband could not keep up with the payments and we fell behind. I went to the workshop BAC had in May and was told that if my loan was with Countrywide that I was able to get my payments lowered that never happened they tell me that they don't have a program for me why would they it is not their loan.