Complaint / review / scam report
I ordered my credit report and score online from Experi...

Complaint / review text:
I ordered my credit report and score online from Experian for $1 as they have a limited time offer. I've been trying to cancel the subscription/membership before I get charged $14.95 for each month that I continue my membership.

The problem is that the contact numbers they provide on their website, including the one for questions regarding the their limited offer, are not helpful. They have an answering system that does not provide the consumer with the option to speak with a live representative. I need to cancel my membership. I don't want to be charged for something I'm not going to use on a monthly basis. I took advantage of their limited offer because I wanted to learn what my credit score is.

So, I kept trying different numbers until Amy answered 877-903-2965. I explained to her my situation and she gave me another number to call, 866-673-0140 for customer service. I called that number only to find myself with the same answering system, which offered me different options and when I pressed the applicable option, it didn't recognize it. I tried different options and nothing, it kept repeating itself over and over again and then it said goodbye. So, I called Amy back and asked to talk to her supervisor because I needed help to cancel my membership. She answered in a rude/repugnant way saying that there was no supervisor and she then hung up on me.

I couldn't believe it! I'm very frustrated and very disappointed at Experian's lack of customer service/support. I'm beginning to question their honesty. I'm not sure why they're doing this. By the way, they do not provide the phone number to cancel the membership as part of their offer. They only mention that you can cancel anytime but they don't tell you how. I didn't get a chance to cancel the membership. I don't know how to cancel since they don't answer the phone. That's why I decided to complain about it instead.

Contact information:
Author: Contact with Author

Offender: Experian

Country: USA   State: California   City: Costa Mesa   Zip: 92626
Address: 475 Anton Blvd.

Category: Business & Finance


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