Complaint / review text:
I spoke with Saundra about the Washington Mutual Bank policy about third party checks—seeking a solution to a third party check regarding a joint venture investment. I told Saundra that my accounts at Bank of America and Nevada State Bank allowed me to deposit the check in a similar situation; especially since my son-in-law had signed the check and gave me a copy of his driver's license. Saundra's response was, "Why don't you just cancel your account with Washington Mutual and open a joint account with B of A or Nevada State?"
Washington Mutual must think that just because they offer free checking, they don't need to offer good service. If this is an example of Washington Mutuals customer service, then is this a reasonable trade off for good, professional and sound banking service? I suggest it's time for those that care to tell Washington Mutual what they think.