Complaint / review text:
It won't do any good but if you want to bypass the idiots in customer service and go to the executive offices direct, contact Michelle Upsen (?) 800-654-4566 ext: 1427
She pretends like she cares about your problems. Even offered a solution but when I pressed her about it she said she 'couldn't guarantee that they would do what I needed them to do'.
No matter how many times you try to talk to the VP or CEO she will refuse to let you talk to them even though she SAYS that he is the one that forwarded the message to her. SO, just bombard her with calls until SHE gets pissed and finally asks the CEO to do something about the horrible and unethical treatment of their customers.