Complaint / review text:
University of Phoenix financial aid department will say whatever they can to get out of giving you your Pell Grant. This has happened the 2 years I have been with the school and I let it go last year and am experiencing it again. I received an award letter and then my Pell Grant was distributed to the school on September 14. I was waiting for the refund.
I am now only being given $625 of the money. I am being told that the credit on my account (even though it says Pell Grant and I have the letter to prove it) was actually an error on the school's part from 2009 and they owed me $625. I looked back through all of my account history and nowhere do they owe me this money. They also changed the date of my loan disbursement, pushing it out 3 months (was supposed to be 8/9/11 and now 11/4/11) and because of this, I cannot pay my next 2 classes which the loan in August was supposed to cover.
I am being told that I will have to either pay out of my pocket or set up a payment plan. This doesn't make any sense to me because my loans are supposed to be paying for my school. I have never been more upset. Also, they will not return my emails even with questions. They are only calling me and I fear this is to avoid a paper trail on their end.
I signed a contract with them regarding financial aid and they are not withholding their end of the deal. This is the third time there had been an issue with money and they have tried to hold it or say it was not mine and in the end have had to refund me. This time, I fear that isn't going to happen based on what she is telling me.