Complaint / review text:
Chase Bank has made the decision to choose merchants over their customers in any dispute over debit card charges. If you have ever used a Chase debit card, you will shortly find out that the merchant that you used it at can reach into your account at anytime and take (steal) funds. If you contact Chase, they will ask you to contact the merchant first. If you cannot resolve the issue with the merchant and contact Chase, they will tell you that there is nothing that they can do. I have sent emails regarding this and have cc'd Chase's CEO Jamie. I did receive a reply that indicated that there was nothing that they could do. This is clearly taking the side of merchants over customers. I will be closing my personal account and business accounts—as will my colleagues.