Complaint / review text:
I applied for a mortgage with Amerisave on October 14. The appraisal was done and I provided all the documents as required. I was told that I'd be closing in the next week or so. After I couple of days, I heard back from them that they wouldn't be able to close the loan since they said that, "home is not being used as the best possible use".
According to them, the site is zoned for condos but my home is a single family. I tried explaining to them that mine is a detached single family condo which is very common in this part of the country, with a condo association. I got a reply that they're sorry and won't be able to process the loan, my loan officer was Aaron. I've lost a month in the refinancing process, and had paid the appraisal fees. They're not willing to refund any of the fees that I had paid since it's supposedly not a fault of theirs.