Complaint / review text:
I am a realtor representing a homeowner who is behind on his mortgage payments. Before opting for a short sale I suggested to the homeowner he try to modify the loan as it would be a hardship to move with a ill wife. We have emailed and faxed his paperwork to Ocwen numerous times. On Oct. 11,2011 I was told the system showed the package received. On several calls after that, I have been told the file is being reviewed.