Complaint / review text:
Jackson Hewitt is a scam and do not care about returning customers. Me and My wife did our taxes here for years. Now my wife is going for her bachelor's degree and she is having trouble with here financial aide because Jackson Hewitt did not put her work study W-2 in with our taxes. How do you have a guarantee that is not honored? The preparer was not accurate and now Jackson Hewitt wants to charge us $139 for something they screwed up. The preparer told us that since we are from New Jersey and didn't spend our money with them (Orlando, Florida Jackson Hewitt 2500 Kirkman Rd.) we have to pay. What! We are never going back again. Thanks for not helping us. I am also a United States Army Veteran, not just some trash on the street like that guy made us feel. Scam artists, not getting my $400 this year.