Complaint / review text:
I was given an unfair increase in my interest due to a so call late payment. I went on line to pay my chase credit card and I paid it with a Chase savings account. I received a confirmation of payment received and a confirmation number. The following month's statement showed that I had not made any payment the previous month and that I had defaulted on the terms of agreement.
I immediately contacted a Chase representative and explained what had happened and they stated that I could not pay my CHASE CREDIT CARD with a Chase savings account and only a checking account. The online bill pay did not specify this and accepted my payment. The rep took away the late fee service charge but did not keep my lower interest rate of 4.99 for life.