Complaint / review text:
The website did not give me the usual page saying that a payment was received, so I made the payment again. The site still said that I had an outstanding amount, so I paid again assuming that without notification, the original payment did not go through.
However it had. Nelnet would not issue a refund for the $800.00 over pay. John H. Said it was not possible.
The site is different everything that I log on. They ask me to redo all of my information on a continual bases. The site still lists my address from 3 years ago, yet I have changed it every time that I have logged in.
They told me if i knew that the website does not work well, then why do I continue to use it. Maybe I should mail in my payment instead.