Complaint / review text:
Provident Funding is asking to come up with over $2700 as closing cost to refinance $141,000 loan balance, over 1.9 points. I certainly would like to call this is not fair especially during this difficult economic times.
We have this mortgage with them over 10 years. When several mortgage lenders offering no closing cost and no points refinancing, a top 10 direct lending institution such as Provident Funding charging nearly 2% points for closing cost appear to be unreasonable. It was so difficult for me to get hold of a top manager to discuss this issue and resolve this matter to my satisfaction.
After a great difficulty, i was able to speak with one of the supervisors, she could not see what I was saying first and agreed to consider one of the elements of closing cost can be reduced. Hmmmmm!!