Complaint / review text:
My parents had recently had changed thier bank acount so i had to call Geico and switch the banking information for their automatic payments we had a bit of a problem for some reason when i set it up the automated system said it was changed sucessfully so all was well so i thought. Turns out that they hit the closed account for the amount which cost us an additional $25.00 bank charge for returned check fee this was the first month.
When the second month came i checked their bank account to make sure that their payment went through with no problems i saw that they took their regular monthly payment of $58.15 and then they helped themselves to an additional $178.90. I contacted the bank they confirmed that it was in fact Geico that took the money so i called them to get an explaination for the money and they said that they didn't do it. So i called the bank back and they set me up with their online banking so i could see for myself and sure enough they did it. I called again and they said to fax it to them so i went to the money tree and faxed them a copy of their mistake, they said sorry we didn't get any fax (the money tree gives you a recipt after the fax goes through) so i e-mailed it to them and finally they got it.
I called and this is what they said " i see the payment was posted to another account you need to check with your friends and family members to see if they used the account information" Wth? They said that i have to take it up with the bank and the bank says the same thing. So now my parents who by the way are on a fixed income and the money they took but will not be responsible for returning was for their living expenses. It is gonna take ten business just to get to it and then who knows how long before they see their money again.
In the mean time they will have to take out a payday loan? This is gonna cost them a bunch of money before it is over.
Myself and about ten members of my family have Geico policies, but not for long! I would perfer to be in "good hands" not to have hands where they don't belong.