Complaint / review text:
I filed my taxes (federal and state) using the TurboTax online software for the 2009 tax year. Everything seemed fine and I electronically submitted my returns. However, the next time I logged in my refund amount had changed for no reason, indicating that I should have actually gotten $200 more in my federal refund. I waited for my refund to come through and sure enough, it was $200 short.
I contacted TurboTax's customer service line multiple times trying to speak with anyone who could explain what happened, but was always on hold for an extended period of time (over an hour one time before my call was even answered by a live person) and then once my call was finally answered, the representatives offered no help nor explanation as to why my return was submitted incorrectly. I had to manually amend my returns from that year and have still not received the $200 I am owed. TurboTax reps offered no mention of this "guarantee" they claim to have and are no help to me in dealing with the IRS on this issue. I will never use TurboTax again!