Complaint / review text:
Upon refinancing with U.S. Bank of Bozeman, MT approx. 5 years ago, our 1st mortgage was temporarily written at $425,000 (Jumbo loan). We were told at signing that the 2nd mortgage would be able to remove $8000 from the 1st mortgage and give us the necessary funds for home repairs, etc. And take the Jumbo loan back down to $417,000 (conforming mortgage). After the 3-day rescind time had passed, we were told both mortgages were staying "as is" and they were unable to do what they said they would. This left our loan as a jumbo loan, many other mortgage companies have looked at refinancing for us and they cannot help because of the way it was done the first time.
This situation has created much financial strain for us, now our income to debt ratio is high and has been for the last 5 years. We have contacted U.S. Bank several times each year since the refinancing, and we're always told nothing could be done.in the last 3 months, we began working with a U.S. Bank Home Equity Alternative Retail Loan officer. We were led to believe that finally a local mortgage company along with the help of the U.S. Bank loan officer would be able to refinance our 1st and 2nd mortgages with a fixed rate and solve the "jumbo" loan and debt to income ratio problem. Now U.S. Bank is not returning calls either to ourselves or to the local mortgage company. Please contact us as soon as possible. We do not want to lose our home and our investment in it, we just want to refinance! We do not appreciate this unfair, illegal treatment from U.S. Bank and how they do business.