Complaint / review text:
Our mortgage was also sold to Nationstar. They are the worst company we have ever had the displeasure of dealing with. The latest treat was a collection call from them saying our payment was overdue, um, no. We made an extra principal payment that was wrongly applied and then reapplied, all without our knowledge. It's interesting how you have to go through ten different menus to talk to their customer service, but when they assume you haven't paid them they have the nerve to harass you at work. I had to take 2 hours out of my day to deal with this sad excuse for a mortgage company. IT's too bad I'm honest and pay our bills because I would love to them over!