Complaint / review text:
I have had my balance transfer rate reinstated but I'm sure others have not and this was a dirty trick/deceptive practice by Chase. They tripled my interest rate on my balance transfer amount and charge me a late penalty because they changed my payment due date and only notified me the month before. The notification was a small paragraph at the bottom of the statement that I did not notice. It is under a category called Important News but the notice is not highlighted or anything.
I pay on the same day every month through my bank's billpay and when they changed the due date my payment was two days late whereas it is usually about 5 days early. I feel this was a deceptive practice in order to make customers lose their low balance transfer rate. Other customers need to be aware. My rate went from 4.82% to 17.99% and a $40 late fee because they changed the due date on me.