Complaint / review text:
I filed my taxes through TurboTax online software. They advertise a free or reduced return and a free state return. At the end of the process, they had upgraded my return to a deluxe version, and I also have to pay to get the money electronically deposited. I did not see this fee when I started. On top of that, I filed my return on February 5,2012.
They claim to have your refund back to you in 7 to 10 days. Not until February 14, did I find the status of my refund. I will not be getting any money until February 28. I could have filed a paper return and received close to the same results, but I was given promises and overcharged for their services.in total, I will be charged $95.00 to prepare my state and federal taxes. I will never use TurboTax again, and I will tell anybody I know not to use them, because they overcharge and make promises that are not realistic.