Complaint / review text:
My in-laws purchased long-term care insurance in good faith. They have jumped through all of the hoops and provided all of the information needed to the insurance company anticipating reimbursement. As yet they have forked out about $3000.00, which needs to be reimbursed, and continue to receive services that they need but might choose to forgo if they knew it might not be reimbursed. We have made numerous attempts to get satisfaction only to be put off.