Complaint / review text:
While my loan was supposedly in deferment, nelnet placed me in collections. When i called them about it they said they got my deferment requests the day after they reported to the credit bureau.
They refused to delete their reporting claiming my deferment request would have been denied anyway as i make too much money. I called them for months and every time they told me they sent the request to have it deleted until one day they flat out told me it will not be deleted. Why give me the run around?
Why treat customers as? O i know you already have them in your claws.