Complaint / review text:
I decided to go back to school in December 2006. I began to research different colleges and universities and finally decided to go with University Of Phoenix. I was contacted by an enrollment counselor in early January of 2007 who basically rushed me through all of the paper work, including the loan and grant process. I finally started attending the University Of Phoenix around the middle of January. At first I was contacted by my financial aid counselor who told me that I would owe approximately $1700 to be split between my 4th and 8th classes. I was fine with this. As my 4th class approached I received an additional dispersement of $875 which was supposed to split between my 4th and 8th classes. I tried for quite sometime to get in contact with my financial aid counselor, which had changed two times since I started attending. I finally go through to my financial aid counselor who told me that I would owe $452 for my 4th class and $453 for my 8th class.
When I started my fifth class the University Of Phoenix was supposed to release my next round of financial aid grants and loans for my next 4 classes. I received a bill from the University for $2557 or so, which surprised me quite a bit. I tried to contact my financial aid and academic counselors on a daily basis for ten weeks. Finally I was able to speak with my academic counselor who helped me contact my financial aid counselor. When I talked to her, she told me that I did not have any more financial aid and that I would have to pay $1329 dollars for my 8th class before I could continue on. When I questioned her about what I had been told by my first financial aid counselor she told me that I had been misinformed and that this was what I owed. I continued to question this daily through my 5th, 6th and 7th, classes. I was so concerned about this issue that I failed my 7th class and was told that I would have to retake the class at my expense.
I became very discouraged because I could not raise the necessary funds to continue my degree program. I protested what I owed until my financial aid counselor suddenly found $2025 that had not been dispursed to me from my financial aid grants. When she discovered this, I had gone past the 29 day inactivity period and was assessed a $2000 return to lender fee. My financial aid counselor told me to get my financial aid grants and loans for the 2007-2008 school year so the university could get me back in class and take care of the return to lender charges. I reapplied for my grants and loans and low and behold my financial aid counselor told me that I still owed $1856 before I could start back to school. Not only that, but she told me that I would be assessed another return to lender fee and be charged for the class I failed and any classes I had not taken.
I am planning to file fraud and misappropiation of funds charges with the US Attorney General in my state and city. I have contacted the FBI who recommended this action. I am also reporting the University of Phoenix to the board of regents in my state as well as the Department Of Education and the BBS in both my city and state as well as in Phoenix, Arizona. I encourage anyone attending this school to withdraw and go somewhere else because of their questionable and unscrupulous business practices. Please don't be taken in like I was.
I am now in debt for $6500 in student loans and so far $1856 to the University of Phoenix. I want to return to school and receive my Bachelor's of Science in Information Technology, but I am extremely leery of any school because of this experience. I currently work for a large retailer with limited hours and will have great difficulty in repaying this loan or any other charges.