Complaint / review text:
I was trying to withdraw from my 401k for a month. It is a teamster 401k. Both my former employer and local teamsters rep has contacted Prudential and sent in all paperwork and I have called many times and they refuse to release funds due to me leaving the company. Every time I call, it is a different story; the last was a third party had to update status. Then I contacted the third party Gemgroup and my former employer did also. They said they updated the status to Prudential over a week ago and yet every time I have called this week, they act like nothing has happened on the account.
Scranton, PA is the office of my former HR director, has talked to his rep and the Gemgroup. They both said it should take 2 days after the Gemgroup updates the status. My former employer said that I should be cut a check on Tuesday the 13th. This never happened and Prudential continues to say no withdrawal. What can I do? I have mounting bills, no unemployment at this time and I'm getting behind on credit card payments. Late fees are huge. I want them to give me my money or pay for all the late fees I have incurred on many different bills.