Complaint / review text:
My husband and I have had a mortgage with HSBC paying a high interest rate for many years. Although it's tough sometimes, we have managed to make our payment on time with HSBC every month. Now, HSBC has reported us late for the last two months to the credit bureaus. Our credit scores have dropped over 100 points! Now, we cannot refinance our home or get any other type of loan because HSBC refuses to fix their mistake even after I have sent them proof of on time payments for the last year. I am extremely upset and feel hopeless. I wish there was someone out there that could help us.