Complaint / review text:
I e-filed my federal and state returns using Turbo Tax Deluxe 2011. I expected to pay the $19.95 state filing fee, but the program funneled me into the Refund Processing Services requiring me to pay $29.95 to have the $19.95 taken out of my refund. Who in their right mind pays $30 to pay a $20 fee? I never saw an opt-out that allowed me another option (though Turbo Tax Customer Support assured me there was one). This is the first time in many years of using Turbo Tax that this issue has arisen. I think it's borderline criminal and that Intuit (Turbo Tax) knows exactly what they've done to many users like me.