Complaint / review text:
My CD matured on February 28,2012 and I decided to transfer the majority of the funds out leaving a small portion to roll over to the one year maturity. Funds were supposed to be in my checking account in 5-8 days. On Monday, March 5, funds were still not in my checking account and I called. The service rep said they were backed up and funds transfer would take another few days, guaranteeing funds would be in my account on Friday, March 9. On Thursday, March 8, I called to confirm that the funds would be in my checking account tomorrow and this new rep said it would take another ten days. He then offered a free wire transfer because I said this time, wait to receive my funds was unacceptable. He escalated the issue.
On March 9 (within 10-day grace period), I called to completely close out the account and have all the funds including accrued interest sent to me considering it was not acceptable at all to not have access to funds when they delayed three times when I would get my funds. My principal and last year's accrued interested showed up in the wire transfer, but not the interest for the ten days. I called to complain and issue was escalated. Client service rep called me today and said they do not issue accrued interest for the 10 days since my account was currently closed. I think they are in violation of some laws for not paying me the ten days interest due.