Complaint / review text:
After purchasing the CD, completing taxes, Turbo Tax deducting an amount for filing and me setting up my bank to receive my refund, Turbo Tax said I could not file electronically and I had to file by mail. When I clicked on file by mail, I was immediately sent to Turbo Tax's website to purchase the CD again. I was in a continuous loop to try and get out of it and there was no instruction as to how to file by mail. I went online to use the supposedly free Turbo Tax online to file. They advertised getting a refund in 7 days. So I completely had to redo my taxes again and when I went to file electronically, nothing happened. I could not file this way either.