Complaint / review text:
Tax refund miscalculation: On February 10,2012, I used TurboTax Online to do my 2011 taxes. I sat for four hours filling in all the required information, and when I was done, I checked for errors. It was confirmed that there were no errors in my tax return. I was informed that I was eligible for the Child Tax Credit and the Earned Income Credit and would be receiving a tax refund of $4,254 for my federal taxes and $405 for my state taxes. I submitted my taxes through e-file at a cost of $118.89 to the IRS and did direct deposit. I was informed on February 11,2012 that both my state and federal returns had been accepted. I received my state refund of $405 without a problem within a few days and expected the federal refund within 10-21 days.
After continually checking on the status of my refund for three weeks, I was finally informed that my federal refund had been changed from $4,254 to $160 because it was determined that I was not eligible for the Child Tax Credit or the Earned Income Credit. I called TurboTax to inquire about the change, and unfortunately, the tax expert, even though she tried, could not help me.
I called the IRS, and they informed me that I was not eligible for the Child Tax Credit or the Earned Income Credit because of my adjusted gross income. I called TurboTax again, and although the representative could not help me with the tax situation, I was able to get my filing fee of $118.89 refunded to me, which I greatly appreciate.
I get a refund every year in the amount of between $3,000 and $4,500 from my federal taxes. I depend on this refund to help me get through the summer months, because I get laid off every summer. If the TurboTax online software had told me that I was not eligible for the Child Tax Credit or the Earned Income Credit and that I was only getting a federal return of $160, I would never have filed it. I would have redone it or took it to someone to look over before I filed. Because TurboTax misinformed me, I lost out on $4,094, and it is too late to fix it with the IRS, I feel that TurboTax should compensate me for my loss.