Complaint / review text:
I filed my taxes online via TurboTax. It was to be direct deposited and the fees would be paid through their third-party bank. My return got held up for review. I learned today it was due to my name change this year. Today, I got an email from Intuit/TurboTax. The email clearly states my return isn't large enough to cover their fees from the bank; so, they are dropping their services and I am to pay TurboTax their balance ASAP. Panicked, I called the IRS. The IRS has no idea what TurboTax is talking about. My return is clearly large enough to cover their little fees and have a few thousands to spare. I went online to TurboTax to chat with a "professional" there who at first told me the email was a scam. Then, I was told, “Oh, it is just in case you don't get your return by the 27th.” Then, I was told that it is all the IRS' fault and TurboTax did nothing.
Well, wait - you did do something! The email was a complete lie. My return was large enough. Why scare me for no reason? Why not just say what the "professional" finally said at the end was that they weren't going to wait for me to get my return? So I get to wait 6-8 more weeks and TurboTax can have their money. I will never use TurboTax again. They could have emailed me the truth and not some made up lies. I would have been a lot happier. If the man on the chat hadn't given me the run around, I might have been a lot happier. The IRS was way more helpful than TurboTax!