Complaint / review text:
Okay, well I went to Jackson Hewitt in Terrell, TX to get my taxes done. Everything went well, but I had recently adopted a child and the guy did not know what to put in the system so he called his branch manager in Rockwall, TX. She was to suppose to know his answer. I guess when it came time to get my income tax; it showed on the IRS web that it was indeed direct deposited in their account. Jackson Hewitt sent it back to the IRS and because they screwed my whole adoption credit up, I had to get an adoption review and since they sent my earned income back, the IRS put the whole thing on hold.
So, I called Jackson Hewitt, I felt like they just turned their backs on me. I would call and the branch manager was never there. They still have not given me any answers except that I was not going to have to pay for my return. Well duh, I wouldn’t have paid them one cent of my money after that but I filed my return January 21,2012 and here it is April and the IRS is telling me still 1 or 2 more months before they get a chance to review.
I have not since heard from Jackson Hewitt. I would not recommend them to anyone. They could have at least backed me up gave me a loan until the return was done if they were so perfect on their work and back it up 100% which is what there commercial says. I was not jumping for joy around. I should sue the commercial for false advertisement because I am not happy.