Complaint / review text:
I obtained a student loan through Great Lakes Higher Education Corp. Part of their contract states that if an individual becomes disabled, their student loan will be forgiven and that said individual will no longer be in dept to Great Lakes Higher Education.
In 2009, Great Lakes was made aware that I was no longer working and waiting to for my judgment of disability. During my waiting time with no income, Great Lakes took it upon themselves to intercept my income tax return in 2010 and 2011 for over $2,200.00. When I contacted them, they gave a song and dance but ultimately said they would return the money. They did not. Finally in October of 2011, a judge found me 100% disabled and awarded full disability. My payments started in Dec. Of 2011.
Up until this point, I had been in contact with DCS, the company Great Lakes Higher Education appointed to harass me in any way they saw fit to get more money out of me. They knew I was not employed and knew I had extensive prescription costs every month. They were also aware that I had to move from PA to GA to live with my daughter because I could no longer afford to live on my own or even pay for my monthly prescriptions. Two of which are life sustaining medications.
My monthly disability payments are $820. Great Lakes is bluntly aware that I am disabled and instead of discharging me from my loans, as their contract says will be done in the event that an individual becomes disabled and returning the money, they have intercepted as they said they would. They have now gone so far as to put a hold on my disability money every month and taking over $300 of my $820 each month. They know I don't have any insurance yet and that I still need my medications.
I finally got a statement from them this month April of 2012 but only after I leaned on them through the school that was paid by Great Lakes. This is the first statement I am receiving since my school loan has come due. Previously, when I would ask for a statement showing what I owed, what money they had taken and my current balance, I was told through DCS that I was not entitled to that information since I was not paying my student loan willingly. What actually was the reason is that when the school looked into it, neither DCS nor Great Lakes had updated my student loan file for over 3 years and my account was not showing that any money had been received. Once the school got involved, it was updated and sent to me. But, can I really rely on this being accurate since nothing had been done to my account for 3 years?
I need someone to help me with this situation. This is the most disgusting form of business I have ever been in contact with and needs to be addressed immediately. A contract is a contract. They need to be held to their contract.