Complaint / review text:
Turbo Tax still wanted to charge me a State Refund fee even though my Fed Refund didn't happen. I tried emailing them back the below with no success:
Due to the fact that Turbo Tax software did not give me another choice, but to use the Turbo Tax Refund Processing Service, and because it was part of the electronic filing process, I feel this is unfair and not justified. I do appreciate the waiving of the Federal Refund Processing Service fee. My taxes were adjusted by the IRS and as you know, there was no refund involved. I have used Turbo Tax for over ten years now. Turbo Tax has not ever charged anything when filing electronically to the IRS before. Turbo Tax should not intervene in that process - period. Turbo Tax software is expensive enough and should not try to rip its users off for more money.
Tax time is painful enough! It's bad enough we have to pay our government, but to pay extra fees for using the Turbo Tax software that we have already purchased is ridiculous! I guess since you already have my bank account information, you will proceed to deduct my bank account for more money. I will not use Turbo Tax ever again if this money is deducted from my account. There are other products on the market that understand that we, the people, must pay our governments, and does not require extra fees at tax time.