Complaint / review text:
I enrolled at University of Phoenix in January on the twenty-eighth. I had received an email from one of my teachers that was rude. I received the email on March 4,2008, and I was upset with the way that she was talking to me. Now they tell me that I have to pay for a class to take over when I am not that dumb and stupid and know that financial aid is suppose to cover my costs for me to take this class over.
The technical support team is good. My enrollment counselor is good. But I'm not sure I want to attend this school anymore. I am highly disappointed in this school because of the simple fact that financial aid is supposed to cover this class that I have to take over and now I am sitting here because they are telling me that I have to get a student loan or a private loan for my class. Why I must pay for a class when my financial aid is suppose to cover my classes? The instructor did not keep in touch with me when I asked questions about how I can get my grade pulled up.
I am really disappointed in my school because of the simple fact that I feel like one class should not stop you from going to the other courses. One class should not have anything to do with another class. I think that it is sad that because of one class or if you drop out, they will try to bill you for it when your financial aid is suppose to cover for your classes.
The damaged that resulted of this is the fact that the school is saying that there is nothing that they can do when I know already about financial aid. I am highly disappointed that there is nothing that they can do so that I can help better myself for me and my children's lives.