Complaint / review text:
My bank Union Bank of California recently paid off my Credit Card through Chase Bank. I have recieved a bill for a finance charge from Chase Bank. When I questioned this Chase Bank told me that it is impossible to make a payment in full and that there will always be a finance charge. How can there be a finance charge when a payment is made for the full balance before the payment due date.
What I am hearing is that is esentially impossible to pay off a credit card if full with Chase Visa. Chase Visa is charging me for a $4446.90 finance charge. When I spoke to the Customer Service Manager she offered to reduce the finance charge by half to $223.45. I do not feel I should pay any finance charge since the entire balance was paid off before the due date.