Complaint / review text:
I recently deposited a third party check via ATM, which resulted in the bank putting a hold on my account, returning the check and closing my account. I have had an account with Wells Fargo for over 3 years and have been allowed to do third party checks both inside the branch and at the ATM. This time, the bank assured me that they do not accept third party checks and accused me of doing something wrong and causing the company to be at risk, even though all of my third party checks were legitimate. The customer service I received was horrible. The harsh decision to close my account has cost me money to my business, delay in my bill payments and overall a big inconvenience in my finances. After requesting via phone for the decision to be reviewed in order to give me a second chance being as though I had no idea the company was no longer honoring third party checks, I was informed that the decision remained to close my account. After years of trusting this company, this is how they repay their loyal customers.